Exchange only, no money back, in store credit only. Merchandise must arrive back to us within 14 days of the confirmed delivery date indicated by your order’s tracking number. Items must be in brand new condition. No signs of wear, tags attached, unwashed, unaltered, stain free, makeup free, smoke free and deodorant free. SALES items are a final sale!
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:
Lingerie
Jewelry
Hair Accessories
Mystery Bags
Items Marked Final Sale
Candles/Air Fresheners
Return Process
Detailed guidelines for returns/exchanges:
Please do not attempt to return items beyond our 14 DAY exchange policy.
If you are planning on exchanging and are worried about your new size/color being sold out by the time your package arrives, let us know and we will pull the item back.
Please include packing slip OR your own note with your name, number, and indication of exchange, or store credit.
Buyer assumes all return/exchange shipping costs unless we made a mistake.
Ship your returned merchandise at your own discretion, but we do encourage you to use a form of delivery confirmation, as the responsibility of the items is yours once delivered.
All clearance items are final sales, no refunds on clearance items!
Ooh La La Boutique
51 Pleasant Street
Colchester, CT 06415
Once returned, your items will be processed in the next 1-2 business days. We will ship items out we have pulled back for the exchange along with a confirmation call letting you know your items have shipped. Or we will put the credit on file.
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
Missing or Incorrect item
If you were sent incorrect items or are missing items from your order, please contact our customer service team within 3 business days of receiving your order, so we can get that mishap sorted out for you!
Defective Items
If you have received a defective item, please contact customer care 800-485-6277 within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
We are not responsible for damage to clothing caused by improper care or handling or incorrect sizing.
The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
Shipping
We can ship to virtually any address in the USA. Note that there are restrictions on some addresses. We ship with USPS Priority Mail 2-3 shipping to better serve everyone. There will be free shipping offered to any orders over $100.
We will offer local delivery to anyone in Colchester, Connecticut for a $5 fee. If you have any particular way you want your items to be shipped, please note you may be charged an additional charge.
FAQS
How long does it take to process the return?
Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.
How long does it take to receive my refund?
Once you receive your email indicating your return has been processed, you can expect to receive your Ooh La La Gift Card sent to your email address on file.
